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I am a PhD student in Philosophy and Religion at the University of North Texas-Denton. I began my vocation through a nine year apprenticeship with my mentor, Richard M. Owsley. I can be found around Denton troubling students and professors about this and that. A fringe scholar wandering the borderlands between the Academy and the World, I love the hell out of Socrates and Yoda while tending to act like William S. Burroughs and Jaba the Hut. My current projects include studies of the Dào Dé Jing, the intersection of Karl Jaspers’ periechontology with Tarot, and the challenge of queering existential hermeneutics.
A new book helps explain why this is happening. In “Outside In”, Harley Manning and Kerry Bodine of Forrester Research, a consultancy, observe that customers are growing more powerful. The internet makes it easier to shop around and share complaints with a wide audience. Yet poor service persists. Mr Manning and Ms Bodine have been asking customers about their experiences with American companies for years. In 2012 a third of the 160 firms they asked about were rated “poor” or “very poor”. Health insurers and cable companies fared worst.
CALL ME MAGGIE 
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